Today’s challenging economic times are affecting many of us, including automobile dealers. Some dealerships are closing, which may leave customers with questions and a need for assistance.
Some dealerships may close, while others may remain open for business while adjusting the nature of the business – including the types of vehicles they sell.
Recently, Chrysler and General Motors have announced their intent to close franchise dealerships across the country. While the majority of these dealerships are expected to remain open, some of the affected dealers may be located in the state of Florida.
The Florida Department of Highway Safety and Motor Vehicles addresses Frequently Asked Questions to assist consumers with concerns about car dealership closings and dealers who may need assistance.
- Consumers who have questions about their Gap insurance or warranties should contact the Florida Department of Financial Services’ Division of Consumer Services or call 1-877-MY-FL-CFO. Consumers who have concerns about their automobile financing contract with:
For questions about your automobile financing contract or to file a complaint, please contact the Florida Office of Financial Regulation or by calling 1-800-848-3792.
- GMAC Financial Services - contact the company directly by visiting their Web site or by calling the GMAC Customer Service Center (Auto Financing and Leasing Questions) at 1-800-200-4622 or GMAC Vehicle Financing (General Questions) at 1-800-327-6278.
- Chrysler Financial - contact the company directly by visiting their Web site or by calling the Chrysler Financial Customer Service Center at 1-800-556-8172.
- If you believe you are a victim of unfair or deceptive trade practices or would like information about Florida's Lemon Law, please contact the Attorney General's Office. The Lemon Law Hotline is 1-800-321-5366 (1-850-488-2221 for consumers outside Florida.) The Attorney General's fraud hotline is 1-866-966-7226 (1-850-414-3990 for consumers outside Florida.)
- For questions regarding repair work that was performed on your vehicle or to determine your eligibility to file a Lemon Law claim, please contact the Department of Agriculture and Consumer Services. The Consumer Services Division Hotline is 1-800-HELPFLA (1-800-435-7352).
- All other complaints against license Florida dealers should be filed with the Department of Highway Safety and Motor Vehicles at the regional office responsible for the dealership. To file a complaint and access the address of the regional office nearest you, please click here.