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DHSMV Seeking Input from Those It Serves
New Online Customer Service Survey

Julie Baker
(850) 617-3102


Tallahassee - The Florida Department of Highway Safety and Motor Vehicles (DHSMV) is giving customers an opportunity to offer feedback and suggestions via a new online survey released this week. The purpose of the survey is to improve the quality of our services by reaching those whom we serve.

"As an agency whose primary focus is customer service, it is imperative that we listen to the very people who use our services each day," said Electra Bustle, Executive Director of DHSMV. "Having a customer service survey that is accessible online will provide our customers with a direct voice on how we as a Department can make changes that matter to them."

In the past, DHSMV has reached out to its customers with a variety of tools including comment cards. This new survey allows customers, members, stakeholders and any other interested parties to provide information regarding the service DHSMV provides. As we move towards our commitment to providing excellent customer service, this tool to receive the public’s information is vital.

"We are a government that listens to our citizens," added Governor Charlie Crist. "Providing our citizens and customers avenues to share their ideas, comments and concerns is needed to make sure we hear them. I commend Executive Director Bustle and the Department of Highway Safety and Motor Vehicles for making it easier for our citizens to let us know how we are serving them."

We encourage everyone to visit the survey located on the DHSMV webpage at www.flhsmv.gov. (Note: Survey in Spanish forthcoming)

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